Privacy Policy

12b Privacy Policy – How We Keep Your Information Safe

The security of your personal information is our top priority. This Privacy Policy details what data 12b collects, why it is collected, and how it is kept secure.

Last Updated: January 2026
GDPR and international standards compliant
256-bit
SSL encryption
0
Sale to Third Parties
24/7
Data Monitoring
100%
Right to Data Deletion

01 Introduction

12b takes user privacy seriously on its online gaming platform. This Privacy Policy explains what personal information 12b collects, how it is stored, and the steps we take to keep your data secure.

This Privacy Policy applies to the 12b website, mobile app, and all related services. By using 12b's services, you are considered to have accepted this Privacy Policy. Please read this document carefully before creating an account.

This Privacy Policy is written in plain language so you can clearly understand how we handle your data. If you have any questions, contact us at [email protected].

02 Data Collection

12b only collects information necessary for the safe and proper operation of the platform. We never collect personal data beyond what is required.

Directly Provided Information

Information you provide directly during registration and account use:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Residential address and country
  • Payment method details (not the full card number — only the necessary details)
  • Identity verification documents (National ID, Passport)

Automatically Collected Information

When you use 12b, certain information is collected automatically:

Type of Information What We Collect Purpose
Device information Device type, operating system, browser Platform Optimization
Network Information IP address, ISP name Security & Fraud Prevention
Usage Patterns Page visits, time spent, gaming history Experience improvement
Transaction Information Deposit and withdrawal details Financial auditing and regulatory standards
Cookie data Session information, preference settings User Experience

03 Purpose of Data Use

12b uses the data it collects solely for the purposes listed below. We do not use your information for any purpose that has not been disclosed to you in advance.

  • Account management: To enable registration, login, password recovery, and account security
  • Payment Processing: To process deposits and withdrawals securely and to prevent fraud
  • Identity Verification (KYC): To meet legal obligations and prevent access by minors
  • Customer support: To resolve your issues and manage support tickets
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences (with your consent)
  • Security Monitoring: To detect suspicious activity and keep accounts secure
  • Legal compliance: To meet regulatory requirements and comply with anti-money laundering rules

12b never sells your data to advertisers or third parties. Your data is used solely for your benefit.

04 Data Sharing Policy

Not sharing your personal data with third parties is a core commitment at 12b. That said, there are limited circumstances where sharing information is legally required or essential to delivering our services.

When Information May Be Shared

  • Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket – used solely to process transactions
  • Law enforcement agencies: Providing information under court orders or government requirements
  • KYC verification services: Licensed providers for identity verification
  • Audit and compliance bodies: For audits conducted by licensing authorities

Important: Even in the above cases, 12b shares only the minimum information necessary. All third-party partners are contractually bound to uphold our privacy standards.

05 Cookies & Tracking

12b uses cookies on its website to improve your browsing experience. Cookies are small data files stored in your browser.

Types of Cookies We Use

  • Essential cookies: To maintain login sessions and security — these cannot be disabled
  • Functional cookies: To remember your preferences such as language and theme
  • Analytics Cookies: To analyze user behavior and improve the site (optional)
  • Performance Cookies: To monitor page load speed and detect errors

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some features from working correctly.

06 Data Protection

12b follows industry-leading standards to protect your information. Our security infrastructure is continuously updated and monitored.

  • 256-bit SSL Encryption: All data transmissions are encrypted — no one can intercept them in transit
  • Secure Data Centers: Data stored in ISO-certified data centers, monitored 24/7
  • Access controls: Staff can only access the information needed to carry out their specific responsibilities
  • Regular Security Audits: Regular penetration testing conducted by external experts
  • Two-Factor Authentication (2FA): An additional layer of security for your account
  • Data Backup: Regular backups to prevent data loss

No method of transmission over the internet is 100% impenetrable. If you believe there has been unauthorized access to your account, contact us immediately at [email protected].

07 Your Rights

12b believes you should have full control over your own data. That is why we provide you with the following rights:

Right to Access Information

You can request to know what personal information 12b holds about you.

Right to Correct Information

You may request corrections to inaccurate or outdated information at any time.

Right to Delete Information

You can request deletion of your data after your account is closed.

Data portability

Request an export of your data in a readable format.

Right to Object to Processing

The right to opt out of marketing communications and object to certain types of processing.

Right to Restrict Processing

Under certain circumstances, you may request that the processing of your information be temporarily restricted.

To exercise any of these rights, email us at [email protected]. We aim to respond within 30 business days.

08 Children's Privacy

12b strictly prohibits all services for anyone under 18. We never knowingly collect information from minors.

If we become aware that a minor's information has been collected inadvertently, the account will be closed immediately and all data will be deleted. Parents or guardians may contact us directly to report such concerns.

09 Policy Changes

12b may update this Privacy Policy from time to time. You will be notified of any significant changes in advance via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

You can check the "Last Updated" date at the top of the page to see when the policy was last revised.

10 Contact

For any privacy questions, concerns, or requests, please reach out to our dedicated privacy team. We aim to provide an initial response within 24 hours.

  • Email: [email protected]
  • You will typically receive a detailed response within 24–48 hours
  • Complex matters may take up to 30 business days

Why 12b's Privacy Policy Can Be Trusted

We do not just make promises — we follow through on every one of them.

End-to-end encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No one can intercept your data in transit.

Transparent KYC Process

Identity verification is solely for legal compliance. Your documents are only accessible to the verification team — no one else.

No Sale of Information

Your data is never sold to advertisers or third parties. This is a core part of our policy.

Data retention limits

Once your account is closed and legal retention obligations have expired, your data will be permanently deleted.

Immediate Breach Notification

In the event of a security breach, affected users will be notified within 72 hours.

Full Control Is Yours

Opting out of marketing emails, correcting, or deleting your information — all requests are easy to submit.

Safe & Trusted

Enjoy 12b with your data kept secure

Your privacy is protected at 12b. Register now and enjoy the best online gaming experience in Bangladesh.

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